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642-242 Unified Contact heart Enterprise Implementation(UCCEI)

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642-242 exam Dumps Source : Unified Contact heart Enterprise Implementation(UCCEI)

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Cisco Cisco Unified Contact Center

vigor Distributor Optimizes client carrier with Cisco Contact core respond in Brazil | killexams.com real Questions and Pass4sure dumps

Sao Paulo, Brazil, January 15, 2015 – Energisa community, a Brazilian energy distributor, optimized its client capabilities with Cisco® Unified Contact core answer. The corporation deployed a collection of Cisco´s solutions to integrate its communications channels, unifying cell, e-mail, true-time chat and social networks purposes. The expertise will enhance Energisa´s provider means, enabling it to deal as much as 447,000 calls monthly in its distribution units.

The consumer provider optimization meets Energisa´s structural demands and the distribution facilities’ current needs. one of the warning signs evaluated through the Brazilian electric powered energy company (ANEEL, Agência Nacional de Energia Elétrica) is the consumer functions supplied by using the power corporations. additionally, Energisa has realized the deserve to replace its contact core after its infrastructure growth with the acquisition of the Brazilian neighborhood Rede. today Energisa serves over 15 million people.

Cisco consumer Collaboration architecture, together with Cisco Unified Contact core business, became utilized to give bright contact routing, convene medicine, and network-to-computer computer telephony integration (CTI). The solution additionally integrates Outbound Dialer services and internet purposes similar to social media, email and true-time chat consolidated in an all-in-one platform, skinny-customer collaborative computers for agents and supervisors, and swift deployment in disbursed locations.

Energisa has installed 286 provider positions in its groups around the nation: Energisa Borborema, Energisa Minas Gerais, Energisa Nova Friburgo, Energisa Paraíba and Energisa Sergipe. Cisco know-how likewise has introduced elementary channels convergence to the company, enabling it to expand its carrier attain.

"The value of client service is turning out to subsist along with consumers and market demands, requiring more convergent technologies," observed Marcus Luz, Director, commercial enterprise at Cisco Brazil. besides assembly the universal necessities, the govt highlights the break to enrich consumers´ arrangements and loyalty via providing integrating solutions and all-circular visibility. "A lone contact core platform integrating social media, email and true-time chat purposes allows for enhanced planning and personalized customer service in lots of degrees," brought Luz.

Wittel solutions, certainly one of Cisco´s integrators, become answerable for the design and deployment of the task. in line with Marcelo Penteado, Wittel, solutions Director, the assignment aimed to optimize investments in applied sciences and greater effective and measurable working consequences, because of the maneuver tools of the Cisco solution.

Aiming to forward purchasers’ calls at once to the most applicable components, assembly their specific needs, Cisco Unified client Voice Portal became likewise applied in the infrastructure, combining self-service and speak to middle through precise-time question and service popularity bright functions. decreasing transfers to a further agent to well-nigh zero, the gadget extended the business´s consumer satisfaction and contributed to the improvement of operational efficiency.

About Energisa community

Energisa neighborhood is likely one of the greatest dash distributers in Brazil, with a footprint of 109 years. The enterprise operates 13 distributor facilities within the states of Minas Gerais (Energisa Minas Gerais and Bragantina), Paraíba (Energisa Paraíba and Energisa Borborema), Rio de Janeiro (Energisa Nova Friburgo), Sergipe (Energisa Sergipe), Mato Grosso (CEMAT), Mato Grosso conclude Sul (Enersul), Tocantins (Celtins), Sao Paulo (Caiuá, Vale Paranapanema and Nacional) and Parana (vigour and light West).

With approximately 6 million shoppers, it serves over 15 million individuals in 788 municipalities observed in plenary areas of Brazil. With annual internet income of R$ eight.9 billion, the community has supplied about 10,000 direct jobs.

With the mission to transform energy in comfort, structure and alternatives, in a sustainable, liable and ethical method, Energisa operates a diverse portfolio including power distribution and technology (Energisa generation) features (Energisa options), and power buying and selling (Energisa Comercializadora).

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide chief in IT that helps companies trap the opportunities of tomorrow through proving that excellent issues can befall for those who connect the previously unconnected. For ongoing news, delight proceed to http://thenetwork.cisco.com.

###

Cisco and the Cisco brand are logos or registered logos of Cisco and/or its affiliates within the U.S. and different nations. a listing of Cisco's emblems can subsist institute at www.cisco.com/go/emblems. Third-party trademarks mentioned are the property of their respective owners. the employ of the subsist cognizant associate does not hint a partnership relationship between Cisco and some other company.


CBTS Named by using Gartner as a first-rate UCaaS supplier in Magic Quadrant for Unified Communications as a service, international file | killexams.com real Questions and Pass4sure dumps

No result discovered, are trying original key phrase!Hosted UC from CBTS is a cloud-enabled unified communications respond that provides Cisco/Broadsoft’s main portfolio of voice, functions, contact core, and collaboration options to present gr...

Cisco Certifies CBTS as Unified Contact core enterprise companion | killexams.com real Questions and Pass4sure dumps

February 29, 2016 09:35 ET | source: Cincinnati Bell Inc

CINCINNATI, Feb. 29, 2016 (GLOBE NEWSWIRE) -- Cisco has named Cincinnati Bell expertise solutions as considered one of its Unified Contact core commercial enterprise (UCCE) companions in the u.s.. As a licensed technology provider for Cisco UCCE solutions, CBTS provides Cisco’s most exclusive designation to its already extensive portfolio of certifications.

CBTS is dedicated to serving as a strategic accomplice for enterprise businesses that want to present their customers a dynamic, world-class contact middle experience, that can boost customer pride and common company profitability. incomes Cisco’s UCCE certification further strengthens CBTS’ potential to execute on this commitment.

“As a Cisco UCCE partner, they can supply traffic consumers a variety of resourceful options for his or her contact facilities,” stated Al Early, vice president of IT options and earnings at CBTS. “This certification - when combined with their current deep skills in different applications - further differentiates CBTS out there.”

enterprise corporations are increasingly investing in consumer contact facilities and poignant towards “Omni-channel” solutions that facilitate interactions across loads of platforms – together with voice, video, speedy messaging and email. As a Cisco UCCE associate, CBTS can carry to enterprise consumers each the expertise infrastructure and the imperative applications to create this ambiance.

“Our traffic enterprise valued clientele exigency to supply an engaging carrier journey where interactions with their personal shoppers befall on multiple structures,” mentioned Early.  “They recognize that a superb contact core journey strengthens their manufacturers, and in the End adds price to their organizations.”

CBTS can leverage Cisco’s UCCE options throughout plenty of contact core fashions. This comprises making a premise-primarily based answer; offering a managed functions solution throughout a pair of homes; and proposing a cloud offering.

For more advice on CBTS and its plenary suite of enterprise solutions, proceed to www.cbts.internet.

About CBTS

CBTS is a unconditionally owned subsidiary of Cincinnati Bell (NYSE: CBB). The company combines the facts networking capabilities of Cincinnati Bell with subsequent-era managed functions that provide agencies with flexible options for end-to-conclusion IT deployment. The CBTS enterprise mannequin can assist corporations enhance productivity and operational efficiency whereas cutting back expenses and hazards through options that focus on traffic continuance, compliance, protection, and expertise infrastructure. For extra guidance, consult with www.cbts.web.

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com

Cincinnati, Ohio, u.s.

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com

642-242 Unified Contact heart Enterprise Implementation(UCCEI)

Study lead Prepared by Killexams.com Cisco Dumps Experts


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642-242 exam Dumps Source : Unified Contact heart Enterprise Implementation(UCCEI)

Test Code : 642-242
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Vendor name : Cisco
brain dumps : 150 real Questions

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Unified Contact heart Enterprise Implementation(UCCEI)

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Cisco Unified Contact heart Enterprise Platform Deployment | killexams.com real questions and Pass4sure dumps

This chapter is from the book 

To achieve success in the operate and optimize phases of the lifecycle, it is necessary to acquire a successful implementation as this is the facet in which the foundation is laid. A misconfigured or badly performed software installation will continually cause problems later in the platform's lifecycle.

Server Builds

Before commencing with an installation of the UCCE application, it is worth ensuring that the underlying Microsoft Windows and third-party applications are installed correctly. plenary the server components for a UCCE solution must subsist compliant with the bill of materials document for the software version being deployed. The following list comprises the key items that should subsist checked:

  • MS Windows version and correct service pack
  • MS SQL Server version and correct service pack
  • MS SQL Server binary sort order, Named Pipes enabled, and the correct client protocol order (1st Shared Memory, 2nd Named Pipes, 3rd TCP/IP)
  • Network cards configured with the correct IP addresses and binding order
  • Static routes defined on the servers to route private UCCE traffic out of the correct NICs
  • Additional Windows components installed (SNMP, WMI Windows Installer Provider)
  • Cisco third-party tools
  • Software Installation

    UCCE versions prior to version 8.0 were installed and configured from a lone setup.exe application from the installation media. The version 7.x installer would leave behind a version of the installer called icmsetup.exe in the c:\icm\bin directory so that this version of the installer could subsist speed for future configuration changes or the addition/removal of other components.

    With UCCE version 8.x, the UCCE software is quiet installed from a setup.exe application; however, the configuration of the UCCE nodes is now performed through a web-based setup process, making the installation and configuration a two-step process.

    Not plenary the UCCE components currently employ the original web setup. The ones that conclude are as follows:

  • Loggers
  • Routers (including NICs and network gateways for hosted or carrier-connected deployments)
  • Administration and data servers
  • Administration client
  • WebView
  • The following components conclude not employ the original web setup:

  • Peripheral gateway
  • CTI server
  • CTI OS server
  • Figure 6-8 shows an case of configuration using the original web installer, whereas device 6-9 shows the installation/configuration of a PG, which in version 8.0 uses the traditional method.

    Figure 6-9

    Figure 6-9 Old-Style Installer quiet Used for the PGs in UCCE 8.0

    Installation Order

    Chapter 11, "Nodes and Processes," examines plenary the different processes that speed on a UCCE server, and you can observe a preferred startup order to minimize the number of errors observed. A similar order likewise exists when performing an initial installation.

    Installing UCCE Logger A

    The steps for installing UCCE Logger A are as follows:

  • Step 1. speed setup.exe and install the Logger A node. The setup.exe installer performs a basis installation of the UCCE application onto the server. The installer checks for third-party applications such as SQL Server and prompts the engineer if they are missing or configured incorrectly. comprehend a maintenance release if required.
  • Step 2. speed DomainManager.exe on Logger A. This creates the customer instance credentials that plenary the subsequent installers will use. Within DomainManager, you should likewise designate Windows user accounts to the Configuration, Setup, and WebView (if required) groups.
  • Step 3. speed ICMDBA.exe on Logger A. employ ICMDBA to create the Logger Data and Log databases. These exigency to subsist sized correctly based on the required retention periods set in the purge cycles and the expected contact heart size (agents, skill groups, and convene volumes).
  • Step 4. Connect to the Web Setup page and configure Logger A. labor through the configuration pages, entering the correct values that acquire been previously documented in the installation spreadsheets.
  • Step 5. Start the Logger A service. Start the service using ICM Service Control, and observe that each process starts correctly. The csfs process will complain that it is "Waiting for Link Enable," and the histlogger will subsist waiting for Message Delivery Service (MDS) messages. This is routine and nothing to subsist concerned about.
  • Installing UCCE Router A

    The steps for installing UCCE Router A are as follows:

  • Step 1. speed setup.exe and install the Router A node. The setup.exe installer performs a basis installation of the UCCE application onto the server. comprehend a maintenance release if required.
  • Step 2. Connect to the Web Setup page and configure Router A. labor through the configuration pages, entering the correct values that acquire been previously documented in the installation spreadsheets.
  • Step 3. Start the Router A service. Start the service using ICM Service Control, and observe that each process starts correctly. The router will not proceed dynamic because it cannot survey any PGs. MDS will likewise complain that Synchronizer operation is suspended as it cannot survey the Side B router.
  • Installing UCCE Peripheral Gateway 1A

    The steps for installing UCCE peripheral gateway 1A are as follows:

  • Step 1. Browse to the Unified CM server to obtain JTAPI. Download the JTAPI client from the Unified CM server and speed the installation process on the PG.
  • Step 2. speed setup.exe and install the PG1A node. The setup.exe installer performs the entire PG installation because web setup is not currently enabled for PGs.

    Work through the configuration pages, entering the correct values that acquire been previously documented in the installation spreadsheets. To configure the Peripheral Interface Manager (PIM), you exigency to specify physical and analytic controller IDs. These are integer values that are defined only when a PG is created in PG Explorer. The PG Explorer instrument is not available until the administration workstation is configured. Many engineers specify dummy values at this point and then later recur to setup after they acquire created the PG in PG Explorer. However, because this is the first PG, you could enter the value 5000 for both the physical and analytic controller IDs because these are the default values created by PG Explorer. But subsist aware: How you configure subsequent peripherals determines which values are used. It is recommended that you double-check these values after you acquire used PG Explorer!

  • Step 3. speed setup.exe and install the CG1A node. During the installation of the CTI Server, acquire a note of the client connection port number. This number will subsist required when configuring the CTI OS Server.
  • Step 4. Start the PG1A service. Start the service using ICM Service Control, and observe that each process starts correctly. observe that the PG connects to the central controller (Side A only). error messages might loom in the process windows to deny that the PG is not defined.
  • Step 5. speed setup.exe and install the CTI OS 1 Server. This is a different setup.exe than the PG/CTI Server. As with the PG, for the CTI OS installation, you exigency to enter the peripheral ID of the Unified CM server. If you are not confident of what the ID is going to be, you should not execute this step until after you acquire installed the AW and created the PG with PG Explorer.
  • Installing UCCE AW HDS 1

    The steps for installing UCCE AW HDS 1 are as follows:

  • Step 1. speed setup.exe and install the AW Distributor node. The setup.exe installer performs a basis installation of the UCCE application onto the server. comprehend a maintenance release if required.
  • Step 2. speed ICMDBA.exe on AW HDS1. employ ICMDBA to create the HDS Data and Log databases. These exigency to subsist sized correctly based on the required retention periods set in the purge cycles and the expected contact heart size. My preference during setup is to execute the plenary install of an AW and HDS; however, the minimum requirement is only for an AW so that the PG can subsist configured.
  • Step 3. Connect to the Web Setup page and configure the AW. labor through the configuration pages, entering the correct values that acquire been previously documented in the installation spreadsheets.
  • Step 4. Start the AW Distributor service. Start the service using ICM Service Control, and observe that each process starts correctly. observe the UpdateAW process to survey whether the Waiting for original labor prompt appears. At this point in the installation process, you can execute the basic configuration of the PGs. Before you configure a PG, however, you must likewise create a default agent desk setting because this is a required option for the Unified CM PG!
  • Step 5. Validate the system. After the PG has been configured, check the PG and router processes. If the PGUser username and password are correct, the PG should subsist connected to the Unified CM server and its PIM and JTAPI processes should subsist ACTIVE. The CTI and CTI OS server processes should likewise subsist ACTIVE. The router MDS process should subsist In Service.
  • Installing UCCE Logger B

    The steps for installing UCCE Logger B are as follows:

  • Step 1. speed setup.exe and install the Logger B node. The setup.exe installer performs a basis installation of the UCCE application onto the server. The installer checks for third-party applications such as SQL Server and prompts the engineer if they are missing or configured incorrectly. comprehend a maintenance release if required.
  • Step 2. speed ICMDBA.exe on Logger B. employ ICMDBA to create the Logger Data and Log databases. These exigency to subsist sized correctly based on the required retention periods set in the purge cycles and the expected contact heart size (agents, skill groups, and convene volumes).
  • Step 3. Connect to the Web Setup page and configure Logger B. labor through the configuration pages, entering the correct values that acquire been previously documented in the installation spreadsheets.
  • Step 4. Start the Logger B service. Start the service using ICM Service Control, and observe that each process starts correctly. The csfs process will complain that it is Waiting for Link Enable, and the histlogger will subsist waiting for MDS messages. This is routine and nothing to subsist concerned about.
  • Installing UCCE Router B

    The steps for installing UCCE Router B are as follows:

  • Step 1. speed setup.exe and install the Router B node. The setup.exe installer performs a basis installation of the UCCE application onto the server. comprehend a maintenance release if required.
  • Step 2. Connect to the Web Setup page and configure Router B. labor through the configuration pages, entering the correct values that acquire been previously documented in the installation spreadsheets.
  • Step 3. Start the Router B service. Start the service using ICM Service Control, and observe that each process starts correctly. Routers A and B should now execute a state transfer and start running in duplex operation.
  • Installing UCCE Peripheral Gateway 1B

    The steps for installing UCCE peripheral gateway 1B are as follows:

  • Step 1. Browse to the Unified CM server to obtain JTAPI. Download the JTAPI client from the Unified CM server and speed the installation process on the PG.
  • Step 2. speed setup.exe and install the PG1B node. The setup.exe installer performs the entire PG installation as web setup is not currently enabled for PGs. labor through the configuration pages, entering the correct values that acquire been previously documented in the installation spreadsheets.
  • Step 3. speed setup.exe and install the CG1B node. During installation of the CTI Server, acquire a note of the client connection port number. This number will subsist required when configuring the CTI OS Server; this number will likewise subsist different than the port number obtained for CTI Server A.
  • Step 4. Start the PG1B service. Start the service using ICM Service Control, and observe that each process starts correctly. observe that the PG connects to the central controller.
  • Step 5. speed setup.exe and install the CTI OS 1 Server. This is a different setup.exe than the PG/CTI Server. labor through the configuration pages, entering the correct values that acquire been previously documented in the installation spreadsheets.
  • Installing UCCE AW HDS 2

    The steps for installing UCCE AW HDS 2 are as follows:

  • Step 1. speed setup.exe and install the AW Distributor node. The setup.exe installer performs a basis installation of the UCCE application onto the server. comprehend a maintenance release if required.
  • Step 2. speed ICMDBA.exe on AW HDS2. employ ICMDBA to create the HDS Data and Log databases. These exigency to subsist sized correctly based on the required retention periods set in the purge cycles and the expected contact heart size.
  • Step 3. Connect to the Web Setup page and configure the AW. labor through the configuration pages, entering the correct values that acquire been previously documented in the installation spreadsheets.
  • Step 4. Start the AW Distributor service. Start the service using ICM Service Control, and observe that each process starts correctly. observe the UpdateAW process to survey whether the Waiting for original labor prompt appears.
  • After the final AW HDS has been installed, the remaining components can subsist installed in almost any order. I prefer to rep the remaining PGs configured and then meander on to installing the basis software for the IVRs, followed by the Cisco Agent Desktop servers.

    Implementation Testing

    The primary goal of UCCE implementation testing is to uncover problems with the application or its configuration that acquire occurred during the initial installation. Testing an entire UCCE solution can subsist knotty because of the amount of customization that takes state with the convene routing and reporting. Fortunately, testing the core installation is more focused on ensuring that the platform has been installed correctly and provides the required failing tolerance during failure scenarios.

    Software testing is a formal engineering process that should subsist completed by an engineer who did not execute the installation. During testing, the test engineer works through a test specification composed of multiple prioritized test cases. Each test case details a train of scenarios or parameters. The results of the test case, as defined in the list that follows, are documented in the test results document:

  • Pass: The test case was executed per the test specification, and the result matched the expected result.
  • Fail: The test case was executed per the test specification, and the result did not match the expected result.
  • Not run: The test case was not executed. The reason should subsist documented.
  • Descoped: The test case was not executed because the feature or role that it tests is unavailable and will not subsist available during the test period.
  • Prior to performing the testing, the test manager receives direction from the project manager and the End customer on what is an acceptable testing exit criteria. In an ideal world, you might expect a 100 percent pass rate; however, this is unusual for a large, knotty software deployment. A typical customer might require that 100 percent of the priority 1 and 2 tests pass successfully and require at least an 80 percent pass rate for the priority 3 and 4 test cases. Other customers might request an overall 75 percent pass rate, with a documented action map to resolve the remaining priority 1 and 2 issues before going live.

    The test cases that will subsist created to test the core UCCE application installation comprise only a wee subset of the overall UCCE solution test specification. Testing for the overall UCCE solution would exigency to cover plenary the routing, reporting, agent desktop, Unified CM, IVR, and third-party platforms. Comprehensive testing, even for a modestly sized deployment, can require a considerable exertion and usually requires a dedicated testing team. However, performing a proper systems test is crucial to give the customer self-possession that its solution is proper for purpose.

    As previously mentioned, the focus for testing of the core UCCE application installation is to ensure that the software components acquire been configured correctly and that the nodes/processes fail over correctly should a problem occur. The areas under test can subsist summarized as follows:

  • Configuration checking
  • Router process redundancy
  • Logger synchronization
  • AW synchronization
  • Peripheral connectivity
  • PG process redundancy
  • CTI Server process redundancy
  • CTI OS Server process redundancy
  • Router public network failure
  • Router private network failure
  • PG public network failure
  • PG private network failure
  • Individual server failures
  • Table 6-4 gives an case test case for testing PG redundancy.

    Table 6-4. case Test Case for Testing PG Redundancy

    Test Case ID

    UCCE-CORE-PGR001

    Test Engineer

    B. Smith

    Date

    21st March 2011

    Test Result

    Pass

    Test Category

    UCCE Core Installation

    Test Title

    Failover of dynamic Unified CM PM to Idle PG

    Test Purpose

    To ensure that the duplex PG pair are in communication so that should the dynamic PG fail, the idle PG will resume control

    Prerequisites

    IP communication exists between both PGs and the Unified CM subscribers.

  • The chosen PG's PIM and JTAPIGW processes are both active. (the assumption is that the dynamic PG is PG1A; if not, adjust the test procedure accordingly.)
  • The failover destination PG has its PG processes started and is currently in an idle state.
  • Procedure

    Establish a remote control session to both PG1A and PG1B.

  • Using ICM Service Control, select the Cisco ICM cus01 PG1A service and select stop (or Cycle).
  • The PG1A processes initiate a graceful shutdown.
  • PG1A notifies PG1B that it is shutting down.
  • Observe that the PG1B PIM and JTAPIGW processes activate.
  • PG1B should now subsist dynamic and subsist in communication with the Unified CM.
  • Notes


    Trusted Options for Avaya Customers | killexams.com real questions and Pass4sure dumps

    Making a major traffic technology purchase isn’t something you can rob lightly. And I don’t know anyone who would. It’s not the identical as buying a original TV or a original phone. Those usually aren’t impulse decisions. You’ve done your research. But if it’s not what you want, you can quickly unplug the TV and exchange it for a different model. Or live with your original phone, convene it carry weight names for the two years of your mobile contract, and acquire a different selection next time.

    But traffic technology decisions affect people, processes, budgets. Deploying original tech means dealing with transitions, integration, implementation, and plenary that goes with those. And unlike “behind closed doors” technology that lives in the surreptitious labor of network admins, unified communications touches everyone in your traffic – from your employees to your customers and everyone between. And your contact center? You don’t exigency me to disclose you how significant that is.

    These are the purchases that require trust: reliance in the products, reliance in the vendor, and reliance that your future needs are always piece of the equation.

    These are the purchases that require trust: reliance in the products, reliance in the vendor, and reliance that your future needs are always piece of the equation.

    Like making a purchase determination isn’t always simple, neither is deciding that it’s time to acquire one. Whatever brings you to shop for original tech is much more than an vacant milk carton in the refrigerator. Maybe you proper into one of these scenarios:

  • You’re a original org with a blank page and rep to build your setup from scratch.
  • You’ve long struggled with a pieced-together system, but now it’s time to step up to a fully integrated platform.
  • You’ve worked with a vendor for a long time, but you’re not confident in the company’s longevity. Or it’s not keeping up with what competitors acquire to offer.
  • You just did plenary that due diligence and homework. You wrote a hefty check. Now, plenary of a sudden, there’s a change in your vendor’s status.
  • Whatever the reason, it’s rarely easy. And somehow, if you’re a linchpin in the determination process, you’ll lose some sleep along the way. (If not you, someone on your team will…) Personally, I’m a fan of sleep. I like it. It’s important. Let us attend you minimize that lost sleep.

    Let’s not dance around it. Avaya’s recent announcements acquire set a lot of people into the determination process. Change and doubt usually do.

    Let’s not dance around it. Avaya’s recent announcements acquire set a lot of people into the determination process. Change and doubt usually do. So then, what to conclude next? I’m not bold enough to say, “Hey, near on over and write me a check prerogative now.” That’s not how this works. It’s not an overnight decision. You acquire to device out who you reliance with your unified communications and customer keeping solutions. And to rep there means asking a lot of questions – and getting the answers you need.

    Trust Cisco for Unified Communications

    The industry recognizes Cisco as a leader in unified communications. They acquire over 15 years of experience implementing solutions for organizations of plenary sizes across industries, worldwide. And they don’t sit still. We’re focused on a cycle of constant innovation to help everything they do, always emphasizing the user experience.

    Does Cisco present unified communications solutions? Yes. They acquire comprehensive, fully supported unified communications solutions based on proven voice, video, messaging, and mobility. They present a sweep of cloud, on-premises, hosted, and hybrid solutions, including Cisco Spark, Cisco traffic Edition packaged solutions, and customer care.

    What should I conclude if I’m considering a meander from my current vendor? This is a Great time for a conversation with us. Together with their extensive network of partners, we’re available to talk you through your particular concerns, attend you near up with development plans, and mitigate risks as you meander forward.

    Are there special programs to attend me meander to Cisco? We acquire several programs to attend you meander to Cisco, from technology migration discounts to try-and-buy offers and adoption services. Their partners can counsel you regarding which ones best suit your needs.

    What are some of your differentiators against Avaya? Cisco is leading the industry, with significant investments in on-premises, cloud, and hybrid unified communications solutions.

  • Innovation: Cisco Spark is helping to change the artery people communicate and rep things done with meetings, messaging, and calling in one platform.
  • Options: You acquire choices of how to bring their solutions into your organization. Depending on your needs, you might proceed with one of their traffic Edition packaged collaboration solutions or labor with a partner for a hosted collaboration solution.
  • Depth: If you are looking for advanced convene control or customer keeping capabilities, they acquire solutions for businesses of any size.
  • Flexibility: The Cisco Spark Flex map decouples the deployment platform determination from the purchase determination so you can migrate to cloud collaboration on your own schedule.
  • What are the differences between the traffic Edition packaged solutions? It’s plenary about you and what you need.

  • If you’re an enterprise with sophisticated unified communications requirements, consider Cisco traffic Edition 7000. It’s a Great proper for organizations with over 1000 employees. It comes preloaded with unified communications, contact center, mobility, video, paging, Emergency Responder, and more. It is a modular, scale-out solution. You might likewise want to consider an Enterprise Agreement.
  • For midsized organizations with up to 1000 employees, Cisco traffic Edition 6000 could subsist a Great replacement for existing Avaya unified communications platforms. It’s a complete solution with unified communications, contact center, mobility, video, paging, Emergency Responder, and more. It’s a comprehensive and flexible solution.
  • Cisco traffic Edition 4000 provides essential voice and voicemail services, with easy-to-use management tools at an affordable price. It’s a Great option if you acquire between 25 and 200 devices (such as phones). And it’s a Great replacement for an existing Avaya IP Office system. To retain things simple, installation and ongoing management rob state via the cloud.
  • Do Cisco solutions labor alongside their existing Avaya investments? Our partners acquire Great experience migrating from Avaya to Cisco and can labor with you to map your migration. They believe an end-to-end Cisco solution delivers the best experience and increases the effectiveness of communications and collaboration in your organization. But, they realize that you may exigency a phased approach.

    What back can you offer? Our services team can attend you map every step of your journey, from planning, design, implementation, and adoption to ongoing support. Once your system is running, Software back Service (SWSS) provides access to upgrades and global 24×365 access to their Technical Assistance Center. Cisco Smart Net Total Care™ Service provides options for 2-hour, 4-hour, or next-business-day further hardware replacement. Likewise, their partners likewise present a wide sweep of value-added services.

    Find a collaboration partner with the partner locator tool.

     Trust Cisco for Your Contact Center

    Cisco has been in the contact heart traffic since 1999. Depending on region and market participate reports, Cisco is either number 1 or number 2 in the contact heart platform segment. Their portfolio covers the needs of contact centers from wee to very large. Deployments comprehend market leaders in plenary industries and more than 27,000 individual contact centers.

    Have you migrated big Avaya customers to Cisco contact centers? Yes. In fact, a significant percentage of original Cisco contact heart customers are existing Avaya contact heart customers, including many deployments of more than 10,000 seats.

    Avaya says Cisco is relative on third parties — is that true? Yes. Digital transformation is a value chain play that can’t subsist accomplished via a lone vendor. That’s why they focus on extensibility to valuable third-party solutions via a sturdy set of open APIs and interfaces.

    How conclude you minimize risk in poignant from Avaya to Cisco? We’ve developed extensive expertise in migrating customers from Avaya environments to Cisco. That expertise allows us to reduce risk and translate your specific Avaya solution to Cisco.

    How long would an Avaya to Cisco migration take? As you’d expect, it depends on the size and complexity of your current Avaya environment. A Cisco environment can subsist up and running in as tiny as 90 days.

    Does Cisco acquire a cloud contact heart solution? Yes. Cisco Hosted Collaboration Solution for Contact Center is a version of Cisco Unified Contact heart Enterprise designed for hosting by service providers and other cloud partners. It provides the identical capabilities as their enterprise on-premises solution in a per-agent/per-month consumption model.

    Are Avaya’s existing applications, such as Avaya WFO, compatible with Cisco’s platform?Yes. Their ecosystem partners — such as NICE, Verint, and Calabrio — acquire WFO-compatible solutions that acquire been certified and tested, and that interoperate with both Cisco and Avaya.

    Can you attend us maintain and manage an Avaya platform and existing third-party applications during a transition? Yes. Cisco and their partners can back migration, day-2 support, and manage and maintain an Avaya solution.

    Do you acquire applications similar to Avaya CMS, convene Vectoring, and Session Manager? Yes. Cisco has a mature platform with equivalent or more robust capabilities due to a more modern architecture that provides greater inherent extensibility. The following table provides examples of baseline capabilities between the two companies. One significant difference: Cisco builds many of these capabilities directly into the basis solution, whereas Avaya requires add-ons.

    What is your global presence? Their contact heart solutions acquire wide market presence in every operating region of the world. Their installed basis scales from wee contact centers to big virtual and global customer keeping centers. Their partners comprehend big global as well as regional players.

    Get Gartner’s perspective. Gartner positioned Cisco as a leader in plenary five Gartner Magic Quadrants in which Cisco Collaboration participated — including those for unified communications and contact center.

    Share:


    Apstra Unveils Root cause Identification for Intent-Based Networking | killexams.com real questions and Pass4sure dumps

    No result found, try original keyword!Nov. 26, 2018 /PRNewswire-PRWeb/ -- Apstra® Inc., the Intent-Based Data heart ... blueprint implementation updates, integration with VMware vSphere and vCenter, and the expansion of the Apstra open a...


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