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Avaya Avaya Aura Contact Center

AI enterprise Earns Avaya Compliance | killexams.com existent Questions and Pass4sure dumps

November 12, 2018

Unified communications is fitting a cloud driven stint – enjoy most things in enterprise. because the cloud takes middle stage it allows a novel wave of innovation, and an elevated presence of synthetic intelligence (AI).

SmartAction announced that its options at the flash are compliant with a couple of Avaya’s contact focus options. The company of AI-powered digital agent solutions and Avaya technology companion and Avaya DevConnect member is proving an Awful lot within the manner of abilities.

“The blend of Avaya outfit and SmartAction cloud-primarily based AI automation helps their shared customers present unbelievable consumer aid by the employ of the contact core. they are thrilled to efficiently finished compliance trying out and continue working alongside the Avaya team,” Mike Vanca, Chief Product Officer, SmartAction.

SmartAction already helps a few employ circumstances, spanning 14 industries. The AI- powered digital brokers crow herbal language intent capture and routing, tech help, membership administration and more, and are without hardship built-in with the Avaya aura platform for contact centres 7.1 and Avaya Session brink Controller for commercial enterprise 7.2.

“technology companions enjoy SmartAction present yet one more proof point for Avaya’s imaginative and prescient of the AI-enabled customer adventure. The delivery of AI-powered digital agent services enables enterprises to present their own consumers greater effective and assorted self-provider alternatives, while increasing the efficiencies of their personal contact facilities via automation and machine gaining information of,” Eric Rossman, vp, Partnerships and Alliances, Avaya.

Partnerships construct the innovation required to back the digital age and this era of transformation possible. a local benefitting a superb deal because of this is AI.

Edited by Maurice Nagle


SmartAction options Now Rated "Avaya Compliant" | killexams.com existent Questions and Pass4sure dumps

No outcome found, are attempting novel key phrase!The solution is now compliance-demonstrated by means of Avaya for compatibility with the Avaya charisma® platform for contact facilities ... their shared shoppers present top notch customer befriend by the employ of the contact core. They ...

Avaya aura Contact focus Integrates fb, Twitter | killexams.com existent Questions and Pass4sure dumps

First name: remaining name: e mail address: Password: confirm Password: Username:

Title: C-stage/President supervisor VP staff (associate/Analyst/and so forth.) Director

characteristic:

position in IT decision-making procedure: Align company & IT desires Create IT manner examine IT wants maneuver supplier Relationships consider/Specify manufacturers or vendors other role accredit Purchases no longer involved

Work phone: company: company size: trade: highway handle city: Zip/postal code State/Province: country:

once in a while, they ship subscribers particular presents from opt for companions. Would you want to collect hold of these special ally presents by means of e-mail? yes No

Your registration with Eweek will involve here free email newsletter(s): advice & Views

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6210 Avaya Aura Contact focus Implementation

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Avaya Aura Contact focus Implementation

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TMCNet: SmartAction Solutions Now Rated

EL SEGUNDO, Calif., Nov. 12, 2018 SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact focus solutions from Avaya, a global provider of trade communications software, systems, and services.

SmartAction's AI-powered virtual agents automate conversations that live agents wield today. The cloud-based service works across 14 industries and dozens of employ cases, from natural language intent capture and routing, to repetitive inquiries enjoy order management, billing, roadside assistance, membership management, tech support, and much more. The solution is now compliance-tested by Avaya for compatibility with the Avaya Aura® platform for contact centers 7.1 and Avaya Session brink Controller for Enterprise 7.2.

SmartAction is a Technology ally in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

As a Technology Partner, SmartAction is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test map for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to supplant their existing infrastructure—speeding deployment of novel applications and reducing both network complexity and implementation costs.  

Quotes:"The combination of Avaya outfit and SmartAction cloud-based AI automation helps their shared clients tender exceptional customer back via the contact center. They are thrilled to successfully complete compliance testing and continue working alongside the Avaya team."-- Mike Vanca, Chief Product Officer, SmartAction

"Technology partners enjoy SmartAction tender yet another proof point for Avaya's vision of the AI-enabled customer experience. The delivery of AI-powered virtual agent services allows enterprises to tender their own customers more effective and distinctive self-service options, while increasing the efficiencies in their own contact centers through automation and machine learning."-- Eric Rossman, vice president, Partnerships and Alliances, Avaya

Additional Resourceswww.devconnectmarketplace.com/marketplace/smartactionwww.avaya.com/devconnectwww.avaya.com/aiconnect

About AvayaAvaya is a global leader in digital communications software, services and devices for businesses of total sizes. Their open, knowing and customizable solutions for contact centers and unified communications tender the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes knowing connections and creates seamless communication experiences for their customers, and their customers. Their professional planning, back and management services teams befriend optimize solutions, for highly trustworthy and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.

About SmartActionSmartAction is the leading provider of AI-powered virtual agents for contact centers. Businesses automate conversations that live agents wield today over voice, chat, and text using SmartAction's cloud-based virtual agents. Every solution is powered by proprietary conversational AI and delivered with a dedicated team of SmartAction CX experts, who pilot the transformation to automation for the most human-centric AI undergo possible. For more information, visit www.smartaction.ai.  

Cision View original content:http://www.prnewswire.com/news-releases/smartaction-solutions-now-rated-avaya-compliant-300747682.html

SOURCE SmartAction

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Calabrio Expands ACD Integrations with Avaya Aura Contact focus | killexams.com existent questions and Pass4sure dumps

May 28, 2014 09:02 ET | Source: Calabrio, Inc.

MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact focus workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact focus (AACC), including the Communications Server 1000 platform.

Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to novel and existing Avaya Aura Contact focus users, without forcing infrastructure upgrades, enjoy automatic muster distributor (ACD) hardware.

"We are committed to the Avaya community, and believe companies should acquire a election in both hardware and software. Their direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a elastic and modern architecture that allows us to seamlessly integrate with any ACD."

Calabrio's direct software integration with the Avaya Aura Contact focus adds to its list of integrations offered, which involve the Avaya Aura muster focus Elite on the Communications Manager platform.

Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact focus with a modern, trustworthy and elastic software platform. Calabrio ONE offers users with a consistent undergo and interface across muster recording, quality management, workforce management; and speech, text and desktop analytics solutions.

Calabrio is a gold member of the Avaya DevConnect program; Part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, hasten deployment of novel applications and reduce both network complexity and implementation costs.

A complete list of product announcements, industry accolades and other company advice is available in Calabrio's Media Center.

For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact focus workforce optimization software that's light to implement, employ and maintain. Calabrio ONE includes muster recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is elastic – providing product bundles and add-ons that construct it light for customers to originate with the prerogative set of applications and features for their trade today, then build on their success with novel applications and features as their trade matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact focus to integrate novel applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, information workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find advice and information at http://www.calabrio.com.

Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. total other trademarks mentioned in this document are the property of their respective owners.

*Gartner, Inc., Magic Quadrant for Contact focus Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not breathe construed as statements of fact. Gartner disclaims total warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htm

Haberman for Calabrio Tim Nelson +1 612-436-5543

New York Mets hasten a Triple Play with Avaya | killexams.com existent questions and Pass4sure dumps

Avaya Networking, Aura Contact focus and Unified Communications will befriend help customer service and enhance the fan undergo at Citi Field

SANTA CLARA, CA --(Marketwired - January 17, 2017) - Avaya today announced that the novel York Mets organization will implement the Avaya Aura® Platform for contact focus and unified communications, along with a modern Avaya data core networking infrastructure at Citi Field. The goal: Transform the route the team communicates, collaborates and serves its fans.

With Citi realm -- the Mets' home stadium -- seeing upwards of 3 million visitors per year, the ball club recognized a requisite to modernize its ticketing operations department. The Mets moved forward with Avaya Aura, an advanced unified communications and contact focus solution, for novel capabilities that will meet the needs for increased scale and faster, more personalized service, using Integration Partners, an Avaya Diamond-certified partner, to guarantee a smooth implementation.

The staff in the 100+ agent muster focus will now acquire productivity-boosting features such as a single, digital interface for managing total fan interactions, the capacity to dial out of email using a separate click, and the flexibility to employ any available workstation. In addition, novel tools will allow the club to better track the number of calls coming in and out of its ticketing department, providing greater visibility into agent performance while capturing the wealthy customer details that lead to next level of service. Future integration between Avaya Aura and the organization's CRM platform will befriend ensure that fans acquire the best possible customer undergo when purchasing seats or season ticket packages.

Unified communications boosts staff collaboration

With Avaya networking infrastructure that supports enterprise-wide collaboration, Mets team executives will acquire an integrated voice, video, data, and web communications to manage their mobility and conference needs. Features such as mobile twinning, which automatically enables calls to employees' office extensions to breathe accessed on their cell phones will effectively mobilize their workforce, ensuring staff can respond no matter where they are without delay.

Additionally, since Avaya's advanced unified communications solution can extend across locations, the Mets front office at Citi realm will soon breathe able to seamlessly communicate and collaborate with colleagues who are in Florida for spring training, or with affiliated teams such as the Brooklyn Cyclones.

Resilient network is light to manage and maintain

With 40,000+ people in the stands on game days, the Mets staff can't afford to acquire any problems communicating. And thanks to a resilient and secure Avaya networking environment that's proven itself at multiple Olympic Games, employees throughout Citi realm -- a 1.2 million square foot facility - are ensured best-in-class uptime that guards against costly Wi-Fi outages and dropped calls.

Even better, the Mets will employ Avaya Managed Services to oversee its smart stadium experience. Designed to maximize performance and simplify the route businesses deliver unified communications and contact focus solutions, Managed Services will significantly reduce the amount of time the Mets highly-skilled IT staff expend maintaining and managing its network, helping the club reclaim money by reducing the total cost of ownership of its communications infrastructure and management.

"The NY Mets acquire millions of loyal fans and want to provide them the best experience. Avaya understands exactly where they requisite to travel and delivers the technology that the Mets and their fans can import on."

Tom Festa, Vice President of Technology for the novel York Mets

Avaya ENGAGE 2017 welcomes Tom Festa, who will breathe joining Avaya CMO, Morag Lucey, on stage in Las Vegas on February 14 for a panel titled, "CIOs and CMOs: Better together to drive transformation."

About Avaya

Avaya enables the mission critical, real-time communication applications of the world's most considerable operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact focus and unified communications with integrated, secure networking -- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to conclude this than Avaya. For more information, please visit www.avaya.com and www.avayasports.com.

About Integration Partners

Integration Partners (www.integrationpartners.com) is a collaboration and networking services engineering firm specializing in solutions that are open, scalable and drive to greater productivity and competitiveness for their clients. Their portfolio serves enterprises nationwide with Cloud, Security, Advanced, and Managed Services. Integration Partners is a privately held company headquartered in Lexington, Massachusetts.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.

Certain statements contained in this press release may breathe forward-looking statements. These statements may breathe identified by the employ of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They acquire based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond their control. These and other considerable factors may judgement their actual results to vary materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please mention to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any end or responsibility to update or revise any forward-looking statements.



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