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6207-1 Avaya Aura Contact Recording and Avaya(R) Aura quality Monitoring Implementation

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6207-1 exam Dumps Source : Avaya Aura Contact Recording and Avaya(R) Aura quality Monitoring Implementation

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Avaya Avaya Aura Contact Recording

AI business Earns Avaya Compliance | killexams.com true Questions and Pass4sure dumps

November 12, 2018

Unified communications is becoming a cloud driven venture – dote most issues in company. as the cloud takes core stage it permits a brand novel wave of innovation, and an extended presence of synthetic intelligence (AI).

SmartAction introduced that its options are now compliant with a number of Avaya’s contact middle solutions. The provider of AI-powered virtual agent solutions and Avaya technology accomplice and Avaya DevConnect member is proving plenty in the means of expertise.

“The aggregate of Avaya machine and SmartAction cloud-based mostly AI automation helps their shared valued clientele offer top notch customer aid via the contact core. they are thrilled to effectively complete compliance checking out and proceed working alongside the Avaya group,” Mike Vanca, Chief Product Officer, SmartAction.

SmartAction already supports a few expend circumstances, spanning 14 industries. The AI- powered digital agents brag natural language intent seize and routing, tech aid, membership administration and more, and are effortlessly integrated with the Avaya air of secrecy platform for contact centres 7.1 and Avaya Session margin Controller for business 7.2.

“know-how companions dote SmartAction present yet a further proof ingredient for Avaya’s imaginative and prescient of the AI-enabled customer event. The delivery of AI-powered virtual agent features allows agencies to present their own valued clientele extra valuable and varied self-service alternate options, while expanding the efficiencies of their own contact facilities via automation and computing device studying,” Eric Rossman, vice president, Partnerships and Alliances, Avaya.

Partnerships originate the innovation required to advocate the digital age and this era of transformation possible. a local benefitting a pretty telling deal due to this fact is AI.

Edited with the aid of Maurice Nagle


SmartAction options Now Rated "Avaya Compliant" | killexams.com true Questions and Pass4sure dumps

No outcomes discovered, are attempting novel key phrase!The confess is now compliance-established with the aid of Avaya for compatibility with the Avaya air of mystery® platform for contact centers 7.1 and Avaya Session margin Controller for business 7.2. SmartAction is a Technolo...

CallCopy convene Recording and talk to middle confess Rated "Avaya Compliant" | killexams.com true Questions and Pass4sure dumps

cc: find staff Optimization Suite Undergoes a success Compliance checking out With Key Avaya IP Telephony options

COLUMBUS, OH--(Marketwire - Jan 18, 2012) - CallCopy, a number one company of inventive denomination recording and convene core options, nowadays announced that its cc: find team of workers optimization suite is compliant with key web Protocol (IP) telephony solutions from Avaya, a global company of company collaboration techniques, application and functions.

cc: discover will besides live leveraged by artery of businesses to increase their stage of consumer carrier, boost organizational performance and proactively leverage enterprise intelligence by artery of taking pictures and analyzing client interactions. The utility is compliance-proven by artery of Avaya for compatibility with: Avaya air of secrecy® conversation supervisor 6.0.1 and Avaya air of mystery® utility Enablement capabilities 6.1.

"This newest compliance testing builds on their long-standing relationship with Avaya," referred to Matt Madzia, director of product management at CallCopy. "Our shoppers profit drastically from their compatibility checking out, which has resulted in totally interoperable options with Avaya. They continue to live committed to offering shoppers novel tips on how to with ease and value-without problems find novel percentages for getting extra out of their communications infrastructure."

CallCopy is a longtime member of the Avaya DevConnect software -- an initiative to develop, market and sell resourceful third-celebration products that interoperate with Avaya know-how and prolong the charge of a company's funding in its community. As a Gold member of the program, CallCopy labored with a crew of Avaya engineers during the compatibility testing procedure to help a finished examine routine to verify no matter if cc: find become Avaya compliant.

"CallCopy's newest supplant to their workforce optimization solution has gone through formalized interoperability testing," pointed out Eric Rossman, vice president, developer family members at Avaya. "via working with independent technology companies through the Avaya DevConnect program to determine compatibility, this helps us live certain that Avaya valued clientele can confidently leverage and help to their latest solutions."

About CallCopy CallCopy, a leading provider of ingenious contact heart options, is dedicated to ensuring the optimum necessities of delight. The award-winning, enterprise-confirmed cc: discover suite provides superior denomination recording, pomp catch, satisfactory administration, speech analytics, computing device analytics, efficiency administration, client delight survey and workforce management capabilities to groups of complete sizes and industries. For more tips, seek recommendation from www.callcopy.com.

About Avaya Avaya is a worldwide provider of company collaboration and communications options, presenting unified communications, contact facilities, facts solutions and linked services to organizations of complete sizes world wide. For extra assistance please consult with www.avaya.com. For more assistance on the Avaya DevConnect software, talk over with www.avaya.com/devconnect.


6207-1 Avaya Aura Contact Recording and Avaya(R) Aura quality Monitoring Implementation

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6207-1 exam Dumps Source : Avaya Aura Contact Recording and Avaya(R) Aura quality Monitoring Implementation

Test Code : 6207-1
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Avaya Aura Contact Recording and Avaya(R) Aura quality Monitoring Implementation

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OAISYS Voice Compliance and quality Monitoring Solutions Featured at Avaya's confederate Connection Days | killexams.com true questions and Pass4sure dumps

TEMPE, AZ--(Marketwired - Apr 17, 2013) - OAISYS®, a leading provider of business convene recording and contact heart management solutions, today announced that its portfolio of voice compliance and quality monitoring applications will live featured at Avaya's confederate Connection Days program in Irvine, Calif., on April 18, 2013, and in St. Paul, Minn., on April 25, 2013. OAISYS is a Gold-level sponsor of the events, which are allotment of a sequence taking dwelling across the Americas.

OAISYS' Talkument® and Tracer convene recording solutions allay businesses document and manage phone-based interactions for compliance and quality assurance purposes. OAISYS solutions achieved compliance testing by Avaya for compatibility with Avaya IP Office 8.1 and Avaya Aura® Communication Manager 6.2.

"At Avaya's confederate Connection Days, Avaya resellers will perceive first-hand how the integration of the OAISYS Talkument and Tracer applications with Avaya unified communications solutions provides SMB and midmarket customers with sophisticated, simple-to-use and affordable voice compliance and quality monitoring feature functionality," said Brian Spencer, president of OAISYS. "Seeing demonstrations of OAISYS' voice compliance and quality monitoring applications helps assure Avaya resellers that their solutions easily, reliably and cost-effectively maximize the benefits of the Avaya communications infrastructure."

One of the companies benefiting from the interoperability of OAISYS and Avaya solutions is Ink, a company that specializes in global travel media and works with more than three dozen airlines from complete over the world to bear in-flight magazines and print-at-home boarding pass advertising.

"The installation of the Avaya-compliance-tested OAISYS Tracer application along with their Avaya IP Office solution has provided us with valuable insight into their key sales interactions. With Tracer, they are able to evaluate the performance of their sales teams, and this has allowed us to remunerate based on conduct rather than straight numbers. This has increased customer satisfaction and improved the effectiveness and efficiency of their sales operations," said Colin Dash, group IT manager, Ink, an Avaya and OAISYS customer.

OAISYS is a Technology confederate in the Avaya DevConnect program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Technology Partner, OAISYS is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test routine for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their networks without having to supplant their existing infrastructure -- speeding deployment of novel applications and reducing both network complexity and implementation costs.

"Technology partners dote OAISYS are helping Avaya address the compliance and quality monitoring needs of SMB and midmarket customers," said Eric Rossman, vice president, developer relations, Avaya. "Organizations can now confidently deploy OAISYS convene recording and interaction management solutions, maximizing the return on investment in their Avaya communications infrastructure."

About OAISYS: OAISYS® is a leading developer of convene recording and contact heart management solutions for a wide compass of organizations, from small- to medium-sized businesses to multi-site big enterprises. OAISYS voice compliance and quality monitoring applications allay businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.


Verint Witness Actionable Solutions’ Workforce Optimization Software Gains Certified Status with Avaya Aura | killexams.com true questions and Pass4sure dumps

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint®Systems Inc. today announced that its repercussion 360® Workforce Optimization solution has received certified status with key contact heart solutions from Avaya, a leading global provider of business communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has besides been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful convene processing, media and administrative features available in Avaya Aura Communication Manager.

Impact 360, from Verint® Witness Actionable Solutions®, is a unified suite comprised of workforce optimization solutions that comprise quality monitoring and convene recording, workforce management, analytics, performance management, eLearning and coaching. Designed to allay today’s customer-centric enterprises meet and exceed their sales, service and operations goals—from the contact center, to arm and remote offices, to back-office operations departments—Impact 360 helps uncover business trends, discover the root antecedent of employee and customer behavior, and power the right decisions to allay ensure service excellence and achieve continuous performance improvement across complete aspects of customer dependence operations.

“Avaya’s nearby working relationship with Verint has afforded both companies novel efficiencies through the certification testing of Avaya Aura products with repercussion 360,” says Chris McGugan, vice president, products and marketing, Avaya Contact heart Solutions. “The result is a elevated smooth of integration and stalwart synergies between the product lines.”

“We are pleased to fill completed Avaya Aura certification testing. Through their profound integration, Avaya Aura customers can steal plenary edge of repercussion 360 Workforce Optimization to provide unified applications on Avaya’s unified communications platform,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

Verint Witness Actionable Solutions is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive test routine for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to supplant their existing infrastructure—speeding deployment of novel applications and reducing both network complexity and implementation costs.

About Verint Witness Actionable Solutions

Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to allay organizations capture customer intelligence, uncover business trends, discover the root antecedent of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, arm and back-office operations, its award-winning, next-generation repercussion 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. repercussion 360 helps help the entire customer service delivery network, powering the right decisions to allay ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Their solutions enable organizations of complete sizes to originate timely and efficacious decisions to help enterprise performance and originate the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and anatomize intricate and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, novel York, they advocate their customers around the globe directly and with an extensive network of selling and advocate partners. Visit us at their website www.verint.com.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of complete sizes depend on Avaya for state-of-the-art communications that help efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could antecedent actual results to disagree materially from those expressed in or implied by the forward-looking statements. For a particular discussion of these risk factors, perceive the Company's Current Report on figure 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by their Current Reports on figure 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the figure NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no responsibility to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, repercussion 360, the repercussion 360 logo, help EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.


Avaya revamps Contact Centre with Nortel | killexams.com true questions and Pass4sure dumps

The fruits of Avaya’s acquisition of Nortel are being reaped with a vengeance, as it has announced a suite of 10 products handling customer service and collaboration.

Avaya has been relatively mute since the completion of the Nortel deal at the nearby of 2009. Beneath this unruffled surface, however, its development teams fill been enhancing existing products, adapting Nortel technology and adding a few extra twists.

The result is an integrated raft of products for Contact Centre (CC) and Unified Communications (UC) based on the Avaya Aura architecture.

The key component is Aura Contact Centre which, the company says, reflects the always-on nature of modern businesses and the numerous communications channels customers want to use. Voice, e-mail, web chat, instant messaging and SMS texting are complete supported.

It is designed to complement existing products, such as convene Centre Elite, and will add multimedia extensions to convene Centre Elite in the future.

Incorporated within Contact Centre is a WorkForce Optimisation tool, offering convene recording, quality monitoring and labor obligate management for staff training and development.

Communication Environment (ACE) handles workflows and incorporates Event Response Manager. This is a novel product that automatically notifies staff with the right skills to deal with unexpected events, such as inventory shortages and security breaches.

Avaya Aura Conferencing is appearing in its benchmark Edition to provide audio, video and web conferencing on a single server. Later this year a more capable Enterprise Edition will live released to enable features such as internal operator assistance and emergency blight dialling.

Both editions can live integrated with UC applications from Microsoft, IBM and Adobe.

It is faultfinding to know who is available when handling a customer convene and Presence Services offers a indigenous instant messaging environment to provide federated presence for IBM Lotus Sametime, and IM and Presence across Microsoft, IBM, Avaya one-X Communicator, Avaya one-X Agent and Avaya 9600 SIP phones.

To complement this, Session Manager has been enhanced to manipulate over 100,000 users, including 50,000 SIP phones and video capable endpoints.

Other products in the suite encompass IP-connected communications, an overall management suite to allow centralised remote administration, a virtualisation platform to reduce and optimise hardware requirements, plus a compass of phones.

The novel products will start rolling out from the nearby of this month.



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