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Avaya Selling Avaya Contact Center

Avaya Reportedly Considers promoting Contact core Unit | killexams.com actual Questions and Pass4sure dumps

First name: closing name: electronic mail tackle: Password: ascertain Password: Username:

Title: C-degree/President supervisor VP staff (affiliate/Analyst/and so forth.) Director

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position in IT resolution-making method: Align company & IT goals Create IT fashion verify IT wants manipulate vendor Relationships evaluate/Specify brands or providers different role empower Purchases no longer concerned

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Your registration with Eweek will involve the following free e mail publication(s): tidings & Views

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SmartAction solutions Now Rated "Avaya Compliant" | killexams.com actual Questions and Pass4sure dumps

No result found, are attempting fresh key phrase!Nov. 12, 2018 SmartAction, the main AI-powered digital agent solution for contact facilities, these days introduced that its solutions are compliant with key contact middle ... in the Avaya DevConnect progr...

AI company Earns Avaya Compliance | killexams.com actual Questions and Pass4sure dumps

November 12, 2018

Unified communications is fitting a cloud pushed venture – like most issues in enterprise. as the cloud takes core stage it allows a fresh wave of innovation, and an increased presence of synthetic intelligence (AI).

SmartAction announced that its options are now compliant with a brace of Avaya’s contact middle solutions. The provider of AI-powered digital agent solutions and Avaya expertise ally and Avaya DevConnect member is proving much in the manner of knowledge.

“The aggregate of Avaya gadget and SmartAction cloud-based AI automation helps their shared purchasers present extraordinary customer support by way of the contact core. we're extremely joyful to effectively comprehensive compliance trying out and proceed working alongside the Avaya team,” Mike Vanca, Chief Product Officer, SmartAction.

SmartAction already helps a number of employ circumstances, spanning 14 industries. The AI- powered digital brokers vaunt herbal language intent enmesh and routing, tech aid, membership administration and extra, and are without problems integrated with the Avaya charisma platform for contact centres 7.1 and Avaya Session border Controller for commercial enterprise 7.2.

“know-how companions like SmartAction present yet one more proof ingredient for Avaya’s vision of the AI-enabled consumer experience. The beginning of AI-powered virtual agent services permits companies to present their personal valued clientele greater advantageous and assorted self-provider alternatives, while expanding the efficiencies in their personal contact centers through automation and computer studying,” Eric Rossman, vice president, Partnerships and Alliances, Avaya.

Partnerships acquire the innovation required to befriend the digital age and this era of transformation possible. a local benefitting a pretty qualified deal in consequence is AI.

Edited by Maurice Nagle


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Selling Avaya Contact hub Solutions for IP Office - APSS Online Test

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Avaya IP Technology Enables Leading Hispanic Market Newspaper Publisher to ameliorate Contact hub and Customer Service Operations | killexams.com actual questions and Pass4sure dumps

SOURCE: Avaya Inc.

July 22, 2008 07:30 ET

BASKING RIDGE, NJ--(Marketwire - July 22, 2008) - ImpreMedia, the No. 1 Hispanic tidings and information company in the United States in online and print, is using IP technology from Avaya Inc. to ameliorate contact hub and customer service operations at its offices in Los Angeles, where it publishes La Opinión; in fresh York City, where it publishes El Diario La Prensa; and in Chicago, where it publishes La Raza. Avaya is a leading global provider of trade communications applications, systems and services.

The company wanted an affordable, Internet Protocol (IP) communication system with summon hub capabilities whose operations they could easily monitor and manage. ImpreMedia chose Avaya IP Office, Avaya's flagship voice and data communications system for tiny and medium businesses. According to Bob Mason, chief technology officer, ImpreMedia, IP Office gives his company a better ply on its summon hub productivity in offices located in three different markets across the country. With IP Office, ImpreMedia is furthermore able to quickly, easily and economically provide its employees in additional, smaller and remote offices with the communications tools they need to achieve their jobs.

In Los Angeles, employees at La view employ a merge of Avaya digital and IP phones. Forty summon hub agents at the main summon hub office downtown, or in a tiny office in the suburbs, ply customers' orders and solicit fresh trade for classified advertisements.

"Our ad agents drudgery together as if they're in one place, and their managers can remotely monitor summon traffic on agents' PCs and commandeer drudgery to agents who aren't so busy. They now absorb a better perspective on their operations, and their customer calls are answered faster and more efficiently," Mason said. "Plus, their managers, who actually administer three summon centers -- classified ads, accounting and IT -- can monitor entire of the centers real-time and proactively reallocate resources to address calling patterns." The Los Angeles contact hub uses Avaya summon recording software to retain a record of its calls. Third-party software from Computer Instruments, a member of Avaya's DeveloperConnection program, automatically calls prospective customers for ads and then connects the calls to available agents, who then manage the calls.

ImpreMedia furthermore wanted key employees in Los Angeles -- such as those answerable for customer service or sales -- to breathe productive while mobile. Now, employees with Avaya IP phones can absorb their incoming calls ring simultaneously on any other phone, including their mobile phones. Employees can now acknowledge calls on the mobile phone, and once they recur to their office can continue the conversation on their IP Office phone, accessing entire of the system's features, such as hold, conference, transfer, speed dial and other features. "These employees can furthermore forward their voice messages to their PCs or PDAs, where they read and respond to the message, even if they're out of the office or on the road, which minimizes lost calls and improves their customer service," Mason said.

ImpreMedia recently furthermore chose IP Office for its El Diario office in the borough of Brooklyn, N.Y. "We were relocating to a fresh office, and it just made sense to elect IP, since it's saving us money and helping us better serve their clients, and even greater sense to standardize on IP Office," Mason said. "Soon, they way to network their Los Angeles, Chicago and fresh York offices, and absorb four-digit dialing across these locations, so employees can contact each other faster. They furthermore expect to reclaim money on long-distance calls, especially on the huge volume of calls between their two largest newspapers in California and fresh York."

ImpreMedia furthermore plans to employ IP Office's contact hub for its Brooklyn office, where one person currently takes calls from customers and routes the summon to the commandeer person. "We know we'll remark a huge up tick in productivity and customer satisfaction," Mason said. He furthermore plans to reclaim more money by routing calls from Los Angeles to its East coast tabloid, Hoy Nuevo York, through its El Diario office in Brooklyn. "Then, instead of a long distance call, the IP Office in Los Angeles will summon their IP Office in Brooklyn, which will summon their Hoy office -- and we'll pay for a local call, instead of a long distance call," he said. "Clearly, IP Office is an considerable ingredient in their way to reduce their costs and expand their productivity and customer service."

El Diario's team of executives at the publication's new, corporate headquarters in Manhattan has Avaya IP VPN phones that link them to the IP Office at El Diario in Brooklyn. "Some executives absorb offices in both Brooklyn and Manhattan," Mason said. "With the Avaya IP phones, these managers can log into their phone at either location and acquire the very secure, trustworthy access anywhere." A handful of employees who furthermore need to drudgery remotely absorb the Avaya IP VPN phone at home. The phones connect to IP Office lines and trunks and provide employees entire the capabilities they absorb at their main office. A VPN gateway is not needed at the remote location (only at the main office), which saves the cost and headache of adding more hardware.

ImpreMedia used its Chicago office as the company's test site for IP. In the La Raza office, which migrated to IP Office two years ago, five agents in the classified department employ the built-in contact hub application of IP Office to acknowledge and acquire calls to clients. With IP Office, the agents can capture customer information in a group mailbox, and callers can leave messages via phone or a Web-browser interface. Callers can furthermore inquire of to talk to a live agent or request a callback. These requests pop up on agents' PC screen immediately, which improves customer service.

ImpreMedia's IT staff, which is based in Los Angeles, will soon administer entire three IP Office systems across the country, easily performing changes such as re-allocating extensions or changing greetings that customers hear when they summon the newspapers.

ImpreMedia's IP Office was configured by Converged Communication Systems, a certified member of Avaya's BusinessPartner program and an Avaya "SMB Expert" reseller. Converged Communication Systems' technical experts recently achieved Avaya Certified Expert (ACE) certification, which is the highest certification for Avaya resellers. Avaya certification validates the scholarship and skills associated with Avaya products and their underlying technologies, which enable professionals to effectively sell, design and implement powerful converged communication solutions.

About Avaya

Avaya delivers knowing Communications solutions that befriend companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, employ Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled trade Processes. Avaya Global Services provides comprehensive service and support for companies, tiny to large. For more information visit the Avaya Web site: http://www.avaya.com.

About Converged Communication Systems

Converged Communication Systems, LLC, is a plenary end-to-end sales, service, support (installation, additions, upgrades, programming, and training), and in-house maintenance company providing solutions to tiny and medium sized unique site or multiple site businesses. Converged designs, builds, manages, and implements voice and data networks for clients from coast to coast. Focused on the Avaya product line, CCS is an Avaya EXPERT certified ally and is a top ally in the SMB segment. From criterion phone systems, to hybrids, and IP systems, Converged Communication Systems has a supple line of solutions to proper any company. Recognized for a number of awards, achievements, and certifications, CCS' staff of in-house support professionals is fully certified and on-call to assist customers. For more information visit the CCS website: www.convergedsystems.com.

About ImpreMedia

ImpreMedia is the nation's leading Hispanic tidings and information company, online and in print. ImpreMedia provides advanced multi-platform media solutions for marketers to compass the rapidly growing and influential Hispanic market. Operating 26 online and print properties specifically targeted at the U.S. Hispanic population, ImpreMedia recently announced the launch of the multi-media national Latino web destination, www.impre.com, which combined with the company's print properties, reaches 41% of entire U.S. Hispanic adults every month. ImpreMedia is furthermore the nation's largest Hispanic newspaper publisher with publications in the top 10 Hispanic markets, reaching 17 markets in total, which picture 65% of the U.S. Hispanic population. Leading publications involve La view in Los Angeles and El Diario La Prensa in fresh York. For more information, visit their website at: www.impremedia.com.

ImpreMedia portals and publications websites: www.impre.com, www.lavibra.com, www.impreautos.com, www.laopinion.com, www.eldiariony.com, www.hoynyc.com, www.laraza.com, www.laprensafl.com, www.elmensajero.com, www.diariosrumbo.com, www.vistamagazine.com, and www.contigola.com.


Converged Communication Systems, Avaya Host IP Office Training and Education Event | killexams.com actual questions and Pass4sure dumps

Converged Communication Systems and Avaya will host an IP Office informational event on September 17 featuring trade Benefits and Admin Training tracks.

Chicago (PRWEB) September 15, 2015

Converged Communication Systems (CCS) and Avaya are hosting an Avaya IP Office & trade Benefits scholarship Transfer event on Thursday, September 17 from 12 p.m. to 5 p.m. at the Avaya Demo hub at 30 S. Wacker in Chicago. The event – which features two sessions with various training tracks – will give current IP Office customers and those looking to purchase IP Office the opening to learn more and acquire hands-on experience.

During the event, attendees will learn how Avaya IP Office can lower costs and drive trade growth by allowing companies to expand from five employees at one location to 1,000 or more workers at an unlimited number of locations. Additionally, the sessions will cover how IP Office allows businesses to connect home and remote workers and gain fresh features and capabilities such as mobility, video conferencing and a full-fledged sales/customer service hub simply by adding software.

“We’re looking forward to showing the attendees how Avaya IP Office can profit them,” said Steve Melchiorre, CEO of Converged Communication Systems. “We’re very pleased to host the IP Office & trade Benefits scholarship Transfer event with their valued ally Avaya.”

The event features additional trade benefits and admin tracks for individuals who absorb previously attended IP Office training. Attendees will furthermore acquire the opening to visit the Avaya demo lounges. Matt Furrer will present on behalf of Avaya, and the speakers for CSS involve Kevin Rubin, Michael Donis and Jesse Miller.

The first session will purchase spot from noon to 2:45 p.m. and will involve lunch, introductions, and six different breakout sessions. The training tracks and breakout sessions will cover topics including tiny trade SEO tips, the benefits of IP Office Server Edition and converting to a plenary IP (VoIP/SIP) solution, and knowing trade collaboration with Avaya Live and Avaya Video. Event participants will furthermore absorb the opening to attend IP Office Voicemail PRO training, basic IP Office manager administrative training, and a whiteboard session with Avaya experts about structure a more redundant voice and data network.

During the second session, which will bustle from 3 p.m. to 5 p.m., attendees will learn about Web administration with Avaya IP Office R9.1: IP Office IP500v2 Preferred Edition and IP Office Server Edition. The second session will furthermore absorb training tracks and breakout sessions covering how to achieve more with IP Office and Voicemail PRO, basic IP Office Voicemail PRO training, and how to provide a better customer undergo with basic IP Office and IP Office Contact Center.

Additionally, attendees will absorb the casual to inquire of experts about basic IP Office programming and to learn about incorporating Avaya ESNA into trade cloud applications. There will furthermore breathe a breakout session on using one-X Portal and Power User to provide a unique interface for office, home, remote and mobile working.

The training costs $399 per attendee, but fees will breathe waived for the first 15 registrants. Learn more and register for the event here.

About Converged Communication Systems

Converged Communication Systems (CCS) is a nationwide provider of best-in-class IP Telephony solutions and support services for businesses of entire sizes. Focusing on industry leading solutions, Converged Communication Systems provides complete telecommunication solutions to meet your simple or involved trade needs. They specialize in a plenary ambit of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Their portfolio includes several brands which enable them to approach their client engagements in an unbiased manner, allowing CCS to breathe redress consultants. In addition, their expertise allows multi-location and remote/home workers to operate more efficiently via VoIP/SIP. For more information, visit http://www.convergedsystems.com.

About Avaya

Avaya is a global provider of trade collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of entire sizes around the world. For more information delight visit http://www.avaya.com.

For more information contact:

Lori Bernardino847-440-8608LoriB(at)stratospherenetworks(dot)com

For the original version on PRWeb visit: http://www.prweb.com/releases/2015/09/prweb12956306.htm

- Press releases are a paid service offered by Journal Sentinel, Inc


Avaya Equinox gets online UC and team collaboration for SMBs | killexams.com actual questions and Pass4sure dumps

Avaya has added the unified communications client Avaya Equinox to IP Office, the company's telephony system for...

small and midsize businesses. The vendor furthermore refreshed the user interface of Equinox to incorporate cloud-based team collaboration applications from Zang, marking Avaya's first significant campaign to expand adoption of products from its internal offshoot.

Zang's online applications are a crucial piece of Avaya's strategy to attract more SMBs as it tries to regain profitability following its bankruptcy last year. At the very time, Avaya is nudging its 26 million IP Office users to the cloud by shipping online-only versions of Equinox's team collaboration and online meeting features.

"We're being quite categorical in the midmarket about UC for their customers," said Scott Hanwell, a senior manager of product marketing at Avaya. "Whether they are in the cloud today or whether they are on prem, the UC portion of their solution will approach from the cloud."

Avaya is positioning Avaya Equinox to succeed Avaya Communicator and Avaya one-X Mobile as its primary UC and mobility client for businesses of entire sizes. The vendor added Equinox to its product line for large enterprises, Avaya Aura, last year.

With the 11.0 release of Avaya IP Office this week, the vendor added support for its Vantage and J-Series desktop phones. It furthermore added a fresh analytics and reporting appliance for businesses, Avaya Chronicle, and a fresh cloud management system for channel partners, Cloud Operations Manager. 

"Overall, the recent enhancements acquire Avaya more competitive in the SMB and midmarket space in general, and as a provider of cloud/hosted solutions for partners catering to that customer segment," said Elka Popova, an analyst at Frost & Sullivan.

Avaya Equinox adds team collaboration, online meetings

Avaya launched Equinox more than a year ago as a softphone client for calling and instant messaging, accessible from computer desktops and mobile devices, as well as through web browsers and third-party applications.

The vendor this week launched a fresh Equinox user interface that incorporates messaging and meetings from Zang Spaces, an online team collaboration service that Avaya and Zang developed to compete against platforms such as Microsoft Teams and Cisco Webex Teams.

The integration will let users access Spaces from Equinox with one click. The Equinox calendar will parade upcoming events scheduled in Spaces, for example, but users will silent absorb to toggle to the Spaces web browser to acquire plenary employ of the platform.  

When Avaya IP Office and Avaya Aura customers download the latest Equinox software, Avaya will hint they test out the freemium version of Zang Spaces. The vendor is in the process of developing a way to acquire it easier for channel partners selling Avaya telephony to provision Spaces accounts on behalf of their customers, Hanwell said.

Avaya has furthermore better integrated the softphone client with Equinox Meetings Online, a cloud-based web conferencing platform. Users will now breathe able to start ad hoc online meetings from Equinox.

The fresh features should befriend Avaya compete with platforms such as Microsoft Teams and RingCentral Glip, which furthermore bring together UC and team collaboration, Popova said. "By adding Spaces to Equinox/IP Office, Avaya boosted its value proposition and competitive edge," she said.



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